Privacy Policy
Introduction and Overview
At Brain Stream, we believe your privacy is fundamental to building trust in our financial education platform. This comprehensive privacy policy explains how we collect, use, protect, and manage your personal information when you interact with our services at sapielithra.com. We're committed to transparency about our data practices because you deserve to understand exactly how your information is handled.
This policy applies to all users of our platform, whether you're browsing our learning materials, participating in our programs, or simply exploring what we offer. We've designed our approach to data handling with your interests in mind, ensuring that every piece of information we collect serves a clear purpose in improving your experience with financial education.
Key Principle: We only collect information that directly enhances your learning experience or helps us provide better financial education services. We never sell your personal data to third parties for marketing purposes.
Information We Collect
Personal Information You Provide
When you engage with Brain Stream, you might share certain personal details with us. This includes information you provide when creating an account, enrolling in programs, or contacting our support team. We collect your name, email address, phone number when provided, and any preferences you set for your learning experience.
- Contact details including name, email, and optional phone number
- Learning preferences and goals you set in your profile
- Communication history when you reach out to our support team
- Feedback and survey responses you choose to share
- Financial education goals and interests you specify
Automatically Collected Information
Like most educational platforms, we automatically gather certain technical information to ensure our website functions properly and to understand how users interact with our content. This helps us identify which resources are most valuable and where we can improve the user experience.
- Browser type, operating system, and device information
- IP address and general location data (country/region level)
- Pages visited, time spent on each section, and navigation patterns
- Referral sources and search terms that brought you to our site
- Technical performance data to identify and fix issues
How We Use Your Information
Every piece of information we collect serves a specific purpose in making your financial education journey more effective and personalized. We use your data to deliver the educational content you're looking for, communicate important updates about our programs, and continuously improve our teaching methods based on what works best for our learners.
- Personalizing your learning experience based on your stated goals and preferences
- Sending you relevant educational content, program updates, and important notifications
- Analyzing how users interact with our content to improve our teaching materials
- Providing customer support and responding to your questions or concerns
- Ensuring the security and proper functioning of our platform
- Complying with legal requirements and protecting against fraudulent activity
Marketing Communications: We only send marketing emails to users who have explicitly opted in. You can unsubscribe at any time using the link in every email, and we'll process your request immediately.
Data Sharing and Third Parties
We maintain strict control over your personal information and only share it in specific, limited circumstances that directly benefit your experience or fulfill legal obligations. We never sell your personal data to marketing companies or other third parties for their commercial use.
Service Providers
We work with carefully selected service providers who help us deliver our educational platform. These include email delivery services, website hosting providers, and analytics tools that help us understand user behavior. All service providers are contractually required to protect your data and can only use it for the specific services they provide to us.
Legal Requirements
In rare circumstances, we may need to disclose personal information to comply with legal obligations, court orders, or to protect the rights and safety of our users and staff. We carefully evaluate any such requests and only share the minimum information necessary to meet legal requirements.
Data Security and Protection
Protecting your personal information is a top priority at Brain Stream. We implement multiple layers of security to safeguard your data both during transmission and while stored on our systems. Our security measures include encryption, secure server environments, and regular security audits to identify and address potential vulnerabilities.
- SSL encryption for all data transmitted between your device and our servers
- Secure, encrypted storage of personal information in protected database environments
- Regular security updates and patches to protect against emerging threats
- Limited access controls ensuring only authorized staff can access personal data
- Regular backups stored securely to prevent data loss
- Monitoring systems to detect and respond to potential security incidents
While we implement industry-standard security measures, no online system can be guaranteed 100% secure. We encourage users to help protect their accounts by using strong, unique passwords and keeping their login credentials confidential.
Your Rights and Choices
You have significant control over your personal information and how we use it. We believe in giving users meaningful choices about their data, and we've built tools and processes to help you exercise these rights easily and effectively.
Access and Correction
You can request a copy of the personal information we hold about you at any time. If you notice any inaccuracies in your data, you can update most information directly through your account settings, or contact us for assistance with corrections.
Data Deletion
If you decide you no longer want to use Brain Stream's services, you can request that we delete your personal information. We'll remove your data within 30 days of your request, though we may retain some information for legitimate business purposes or legal compliance requirements.
Communication Preferences
You control what communications you receive from us. You can opt out of marketing emails while still receiving important service updates, or adjust your preferences to receive only the most relevant educational content for your interests.
Data Retention and International Transfers
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. For active users, we maintain account information while your account remains active and for a reasonable period afterward to accommodate potential reactivation.
As a UK-based company, we primarily store and process data within the United Kingdom and European Union. When we do work with service providers in other countries, we ensure appropriate safeguards are in place to protect your information according to UK and EU data protection standards.
- Active account data: retained while account is active plus 2 years
- Marketing communication data: retained until you unsubscribe
- Support communications: retained for 3 years for quality assurance
- Anonymous analytics data: may be retained indefinitely for research purposes
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and to understand how our platform is being used. Most of these are essential for the website to function properly, while others help us analyze user behavior and improve our services.
Types of Cookies We Use
- Essential cookies that enable core website functionality
- Performance cookies that help us understand how users navigate our site
- Preference cookies that remember your settings and choices
- Analytics cookies that provide insights into user behavior and content effectiveness
You can control cookie settings through your browser preferences, though disabling certain cookies may affect your ability to use some features of our website.
Children's Privacy
Brain Stream's services are designed for adults seeking financial education. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete that information from our systems.
Parents or guardians who believe their child has provided personal information to us should contact us immediately using the information provided below, and we will work to remove that information promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify users through email or prominent notices on our website before the changes take effect.
We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated, and we maintain an archive of previous versions for reference.
Contact Us About Privacy
We're committed to addressing your privacy concerns promptly and thoroughly. When contacting us about privacy matters, please include as much detail as possible about your request so we can assist you effectively.